Still waiting for black out blind and no notification about delay in delivery.send email about it
Comment by TheRoofWindowStore.co.uk:
Good morning.
Thank you for your feedback.
Your comments are important to us as it helps improve the quality of our products and services.
We are deeply sorry to hear your order was delayed and delivered later than expected.
In normal circumstances, an email would be sent to inform you of the delay. As this did not happen, we will feed this back into the warehouse team to check for any errors in the system and more importantly prevent this happening in the future.
As we see, your order is now delivered safely with which we are extremely pleased.
Once again, please accept our sincerest of apologies for any inconvenience caused.
If you still require our assistance, please do not hesitate to reach out to our Support Team.
Kind Regards.
The Roof Window Store.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Good morning. Thank you for your feedback. Your comments are important to us as it helps improve the quality of our products and services. We are deeply sorry to hear your order was delayed and delivered later than expected. In normal circumstances, an email would be sent to inform you of the delay. As this did not happen, we will feed this back into the warehouse team to check for any errors in the system and more importantly prevent this happening in the future. As we see, your order is now delivered safely with which we are extremely pleased. Once again, please accept our sincerest of apologies for any inconvenience caused. If you still require our assistance, please do not hesitate to reach out to our Support Team. Kind Regards. The Roof Window Store.