A good service a good product, we have used twice now.
Comment by TheRoofWindowStore.co.uk:
Good Afternoon,
Thank you for providing us with your feedback.
Your comments are important to us as it allows us to improve the quality of our products and services.
We're extremely happy that you were satisfied with our service and products.
We hope to welcome you back soon,
Kind Regards,
The Roof Window Store
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Good Afternoon, Thank you for providing us with your feedback. Your comments are important to us as it allows us to improve the quality of our products and services. We're extremely happy that you were satisfied with our service and products. We hope to welcome you back soon, Kind Regards, The Roof Window Store