Told fib about second delivery, reported to you.
Second attempt the box was labelled wrong and it took two e mails to have your mistake understood.
All in my e mails
Comment by TheRoofWindowStore.co.uk:
Good Morning,
Thank you for providing us with your feedback.
We're extremely sorry to hear about you receiving the incorrect item.
I can see this was resolved for you by offering a collection and a full refund which you accepted.
We're always looking for ways to improve our service, so will work with the manufacturer closely to prevent such cases happening again.
Kind Regards,
The Roof Window Store
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Good Morning, Thank you for providing us with your feedback. We're extremely sorry to hear about you receiving the incorrect item. I can see this was resolved for you by offering a collection and a full refund which you accepted. We're always looking for ways to improve our service, so will work with the manufacturer closely to prevent such cases happening again. Kind Regards, The Roof Window Store