Excellent, personable service, from a customer-focused and service-quality driven company. A company that also provided competitive pricing for the specific items I needed. Impressive, and genuinely a pleasure to deal with - THANK YOU The Roof Window Store!
Comment by TheRoofWindowStore.co.uk:
Thank you so much for your kind words and support. It truly means a lot to us.
We’ve always aimed to provide the very best service, honest advice, and competitive pricing, so hearing feedback like this is incredibly rewarding for the whole team. Thank you again for your business and support.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Thank you so much for your kind words and support. It truly means a lot to us. We’ve always aimed to provide the very best service, honest advice, and competitive pricing, so hearing feedback like this is incredibly rewarding for the whole team. Thank you again for your business and support.