Thank you so much for your kind words. We’re really glad to hear you had a positive experience with our customer service team. We always aim to make returns as smooth and stress‑free as possible, and it’s great to know we could help. We truly appreciate your feedback.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Thank you so much for your kind words. We’re really glad to hear you had a positive experience with our customer service team. We always aim to make returns as smooth and stress‑free as possible, and it’s great to know we could help. We truly appreciate your feedback.