I found making a return was very easy and the advice given was second to none. Would highly recommend this company.
Comment by TheRoofWindowStore.co.uk:
Thank you so much for your kind words! We're delighted to hear that you found the returns process easy and that our advice met your expectations. Providing a smooth experience and top-quality support is always our goal. We truly appreciate your recommendation and look forward to helping you again in the future!
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Thank you so much for your kind words! We're delighted to hear that you found the returns process easy and that our advice met your expectations. Providing a smooth experience and top-quality support is always our goal. We truly appreciate your recommendation and look forward to helping you again in the future!