the Velux product fitting perfectly and makes a huge difference to the room
Comment by TheRoofWindowStore.co.uk:
Thank you for your feedback, we really appreciate it.
Great to hear that the VELUX product fits perfectly and has made such a positive difference to your room. That’s exactly what we aim for.
If you need any help in the future or are considering additional products, feel free to get in touch.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Thank you for your feedback, we really appreciate it. Great to hear that the VELUX product fits perfectly and has made such a positive difference to your room. That’s exactly what we aim for. If you need any help in the future or are considering additional products, feel free to get in touch.