No prior notice was given for delivery, just turned up early one morning. Luckily I was in.
Comment by TheRoofWindowStore.co.uk:
Thank you for your feedback. We’re sorry to hear that the delivery arrived without prior notice and earlier than expected. We understand how important it is to have clear communication around delivery times.
We passed this on to our logistics team to improve scheduling and notifications in the future. We appreciate you bringing it to our attention.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Thank you for your feedback. We’re sorry to hear that the delivery arrived without prior notice and earlier than expected. We understand how important it is to have clear communication around delivery times. We passed this on to our logistics team to improve scheduling and notifications in the future. We appreciate you bringing it to our attention.