After shopping on various online stores this was one of the easiest to navigate and the prices including customer service was excellent.
Comment by TheRoofWindowStore.co.uk:
Thank you for your kind feedback! We’re delighted to hear you found our website easy to navigate and that you were happy with our prices and customer service. We really appreciate your support.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Thank you for your kind feedback! We’re delighted to hear you found our website easy to navigate and that you were happy with our prices and customer service. We really appreciate your support.