They say you can judge a company by how well it deals with errors, and The Roof Window Store dealt with my return in exemplary style. A full refund was immediately issued without question, and the return was very satisfactory. Thank you.
Comment by TheRoofWindowStore.co.uk:
Thank you very much for your kind words and positive feedback.
We always aim to provide the best possible service, especially when things do not go exactly to plan, so it is greatly appreciated to hear that you were happy with how your return was handled.
Thank you again for taking the time to share your experience, and we hope to assist you again in the future.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Thank you very much for your kind words and positive feedback. We always aim to provide the best possible service, especially when things do not go exactly to plan, so it is greatly appreciated to hear that you were happy with how your return was handled. Thank you again for taking the time to share your experience, and we hope to assist you again in the future.