Everything else was great, but the delivery was problematic - the delivery link was broken so I couldn\'t change the delivery for a time I would be available. However, the delivery guy was absolutely brilliant in talking it through on the phone and putting the stuff out of sight.
Comment by TheRoofWindowStore.co.uk:
Good Morning.
Thank you for your feedback.
Your comments are important to us as it helps us improvethe quality of our products and services.
We are sorry to hea the tracking link you received was broken. We will investigate this further with our logistics team to ensure this is resolved right away and no further distruption is caused.
If you have any further concerns, please do not hesitate to contact us.
Kind Regards.
Roof Blinds
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Good Morning. Thank you for your feedback. Your comments are important to us as it helps us improvethe quality of our products and services. We are sorry to hea the tracking link you received was broken. We will investigate this further with our logistics team to ensure this is resolved right away and no further distruption is caused. If you have any further concerns, please do not hesitate to contact us. Kind Regards. Roof Blinds