Good morning.
Thank you for your feedback.
Your feedback is important to us as it helps us improve the quality of our products and services.
As a certified retailer of VELUX, we benefit from extremely competitive prices currently, and can be proud to be not only one of the cheapest on the market but offer a high level of customer service also.
I am sorry you felt our prices were not the best on this occasion and it is something we will forward to our pricing team to look in to further.
If we can assist you with any future projects, please do not hesitate to reach out to our Sales Team and a member of our team will try their best to prepare the best price for you.
Kind Regards.
The Roof Window Store
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Good morning. Thank you for your feedback. Your feedback is important to us as it helps us improve the quality of our products and services. As a certified retailer of VELUX, we benefit from extremely competitive prices currently, and can be proud to be not only one of the cheapest on the market but offer a high level of customer service also. I am sorry you felt our prices were not the best on this occasion and it is something we will forward to our pricing team to look in to further. If we can assist you with any future projects, please do not hesitate to reach out to our Sales Team and a member of our team will try their best to prepare the best price for you. Kind Regards. The Roof Window Store