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Thank you for providing us with your feedback
We are sorry to hear your order has not yet reached you.
A member of our Customer Support team will investigate this for you and contact you shortly with an update.
Kind Regards.
The Roof Window Store
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Good morning. Thank you for providing us with your feedback We are sorry to hear your order has not yet reached you. A member of our Customer Support team will investigate this for you and contact you shortly with an update. Kind Regards. The Roof Window Store