The product is ok but we paid for the foam insulation that we didn’t need so was a waste of money.
Comment by TheRoofWindowStore.co.uk:
Good morning,
Thank you for your feedback.
Unfortunately, the VELUX ZZZ 220 Surface Repair Kit for Wooden Centre-Pivot Roof Windows contains the insulation foam as well. However, that item might be useful a few years later as VELUX is suggesting to change the insulation foam after a few years.
We hope that we welcome you again as our customer.
Thank you and have a nice day!
With kind regards,
The Roof Window Store
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by TheRoofWindowStore.co.uk:
Good morning, Thank you for your feedback. Unfortunately, the VELUX ZZZ 220 Surface Repair Kit for Wooden Centre-Pivot Roof Windows contains the insulation foam as well. However, that item might be useful a few years later as VELUX is suggesting to change the insulation foam after a few years. We hope that we welcome you again as our customer. Thank you and have a nice day! With kind regards, The Roof Window Store