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Geoffrey Smith
0/10
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Told fib about second delivery, reported to you. Second attempt the box was labelled wrong and it took two e mails to have your mistake understood. All in my e mails
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Mrs. Hatchett
10/10
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Absolutely delighted with all stages of the transaction. Delivery was as exactly as stated. Sadly, part of our order was the wrong specification but customer service were excellent, far above average: a refund and collection of the item was arranged immediately and extremely pleasantly. We will certainly recommend your company and look forward to future dealings.
Comment by TheRoofWindowStore.co.uk:
Good Morning, Thank you for providing us with your feedback. Your feedback is important as it helps us improve our service and products. We're happy to hear your query was dealt with correctly and that you felt positive about the resolution. If you need any further assistance on this matter, you can contact us at anytime. We hope yo welcome you back soon, Kind Regards, The Roof Window Store
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*** ***
9/10
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This comment has been anonymized based on Customer request
Comment by TheRoofWindowStore.co.uk:
This comment has been anonymized based on Customer request
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*** ***
10/10
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This comment has been anonymized based on Customer request
Comment by TheRoofWindowStore.co.uk:
This comment has been anonymized based on Customer request
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*** ***
8/10
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This comment has been anonymized based on Customer request
Comment by TheRoofWindowStore.co.uk:
This comment has been anonymized based on Customer request
Comment by TheRoofWindowStore.co.uk:
Good Morning, Thank you for providing us with your feedback. We're extremely sorry to hear about you receiving the incorrect item. I can see this was resolved for you by offering a collection and a full refund which you accepted. We're always looking for ways to improve our service, so will work with the manufacturer closely to prevent such cases happening again. Kind Regards, The Roof Window Store