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Peter Crathern
9/10
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Website made it easy to match window and flashing.
Comment by TheRoofWindowStore.co.uk:
Good Morning, Thank you for providing us with your feedback. Your comments are important to us as it allows us to improve our service and product quality. We're happy to hear you had an overall great experience with our service and look forward to welcoming you back to The Roof Window Store, Kind Regards, The Roof Window Store
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David Saunders
10/10
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As the item is a well known brand the quality was known but the selection process for a non trade buyer is brilliant. The website selects the required parts and accessories with simple clear questions and choices.
Comment by TheRoofWindowStore.co.uk:
Good Morning, Thank you for providing us with your feedback. Your comments are important to us as it allows us to improve our service and product quality. We're happy to hear you had an overall great experience with our service and look forward to welcoming you back to The Roof Window Store, Kind Regards, The Roof Window Store
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Geoffrey Smith
0/10
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Told fib about second delivery, reported to you. Second attempt the box was labelled wrong and it took two e mails to have your mistake understood. All in my e mails
Comment by TheRoofWindowStore.co.uk:
Good Morning, Thank you for providing us with your feedback. We're extremely sorry to hear about you receiving the incorrect item. I can see this was resolved for you by offering a collection and a full refund which you accepted. We're always looking for ways to improve our service, so will work with the manufacturer closely to prevent such cases happening again. Kind Regards, The Roof Window Store
Comment by TheRoofWindowStore.co.uk:
This comment has been anonymized based on Customer request