We are elderly and found your online ordering nigh impossible . After many failed attempts we did manage to speak to a person who was able to take our order. First delivery was much longer than expected and the window apparently went missing? Replacement time was very good All staff we had contacted online and in person were excellent to deal with.
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Maureen Bishop
5/10
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I had the fitter bin all the internal things we had with the order. We also bought added plastic skirt which they refused to use so I still have one boxed and the other on the skip pile. It seems everyone wants your money but does not explain that these things are not necessary
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Christopher Lambert
10/10
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Just one item in Packaging was Damaged :- tube of silicon grease was split but was still useable , But all items were as expected, perhaps a bit more clarity to fitting instructions would be helpful ??
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Edward Collier
7/10
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Everything was fine. It was unfortunate that I live on a very narrow street and the original delivery lorry couldn\'t get down, but all was delivered the next working day. And the window is now installed and looks very find, and the builder who installed it was very impressed with the value for money.
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Daniel Keating
8/10
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It was very confusing as to who was actually responsible for the supply and delivery of the products.
Comment by TheRoofWindowStore.co.uk:
Good morning. Thank you for providing us with your feedback. Your comments are important to us as it helps us improve the quality of our products and services. We are sorry to hear there are certain items that were not used as part of the installation. If they are still in the original packaging, you can return these by emailing our support team on info@theroofwindowstore.co.uk. Please include a copy of your order number and the item(s) you wish to return in the email and a member of our team will happily assist. Kind Regards. The Roof Window Store