Products, like flashing, was unavailable to purchase separately from window, not even through customer service. Delivery was not fit for purpose at all. At the selected delivery date (which was after a very long lead time, whereas stores have next day delivery), I\'ve received several messages that the order would be arriving later in the day and that I could track it. That was a joke. There was a map that displayed exactly the content of the message (package has left warehouse and would be delivered later in the day). Which gave me the false hope that the package would actually be delivered. When the package didn\'t arrive, we attempted to contact customer service from either Velux or the delivery company (XPO). No one was available to answer anything. The delivery came 3 days later - which means that all the work that depended on the window arriving had to be postponed, causing an overall delay of 1 week. Ridiculous!
