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A
9/10
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I spoke to the customer service line on a number of occasions and they were nothing but helpful. They had all the required information to hand with really good advice on the product and installation. This included emailing me the specifications so that the my builder could make the correct sized aperture. The delivery rather let the side down. I was promised 4 packages on the Tuesday and only 2 turned up - the flashing kits. The windows didn\'t arrive until Friday despite being told they would be there on the Tuesday. The tacking links on the emails and on the couriers web site didn\'t work.
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B
4/10
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Really awful experience when it came to delivery of a roof window. It was not ever mentioned that the item came in two separate deliveries, the first item never arrived on specified date (whole day wasted waiting around). The status pages for deliveries where unsuitable for the public to understand what is going on. The second delivery driver was very rude - told my wife \"I thought a man was going to be here to help unload\", so refused to unload anything and then drove off without telling her what was happening and no one informed us what was happening after that. I had to call Velux myself to make arrangements for re-delivery. Appalling delivery experience and you would expect more from this brand.