I cannot express how much I appreciate Dr. Cradeur. I had an occasion to visit Legacy ER the end of August and I was impressed Dr. Cadreur remembered me. He took good care of my issues both times. I would certainly say he is an asset to your organization.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
