Legacy ER & Urgent Care Reviews

Health Care

(22325 public reviews)
Rating of  9.3  from 0 - 10

The PA was very friendly and helpful.

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Yes. I felt very misled when, during the check out, I was requested to pay $500 in advance (even when I have a very good company sponsored insurance) for the ER visit. When questioning why charging me for $500 ER, I was told I have signed the authorization. Yes, I signed a page full of words when my blood pressure was life threatning and was told I was authoring \"further exams\"; the person didn\'t mention ER. Second point is not submitting the claim to be processed by the insurance company before charging me. I called my insurance who confirme that\'s what you should be doing per agreement. If that\'s is policy and customer service, I\'ll be looking for another place to take my family to. We all have visited your location in the past as the medical service is very good; what you call customer service and billing practice are poor performers in my opinion.

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I would definitely return, but hope I don’t need to!

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I was in so much pain, they took my feelings seriously and were incredibly kind and quick to help me feel better.

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I was very upset that no one told me that you guys didn\'t take my insurance! Instead I get to the check out process and they tell me I owe a bill when this could have been avoided by telling me you guys didn\'t take my insurance. I could have went elsewhere with out having to Pay out of pocket.

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No one in the facility wore a mask, which was a bit unnerving. Doctor was very helpful and knowledgeable.

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Very prompt care! Appreciate the quickness and attention to me. Smoothly coordinated transfer to hospital.

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