I love going to Legacy urgent care. You guys always take care of me and my family when we are sick. I think you guys overcharged me on my co-pay though. I\'ll have to investigate it for myself. I think you got me for a ER co-pay which isn\'t right
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
