Had a positive experience with all staff and will use you in the future. We just move here from TN and was my first week in my new house and was not feeling well. Next day after my visit was feeling better and was able to help my wife unpack was not much help when I was sick!
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
