CustomerGauge Reviews

Technology

CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System®. Results are published and analyzed in real-time, using highly customizable and flexible reporting tool making it ideal for global enterprises.

107 public reviews for CustomerGauge
Rating of 8.5
from 0 - 10
57
Net Promoter Score®
Ratings are based on the last 12 months
CustomerGauge
9/10

I'm very pleased with the CG platform, although I'm unplesantly surprises by the latest huge changes. To my opinion you should pay much more attention to huge changes like this one than just a webinar. I expect more information from our customer succes manager about this change, before the change is there. I also wonder whether customers were involved in the changes

Comment by CustomerGauge:

Thank you for your comment - I know that we did take a lot of user experience in - and in fact we carefully took input from more than 30 beta customers, starting with our migration to CG4.0 in February, and we had 30 beta customers - all gave some really useful input. \n\nI’m sorry you are were surprised with the change to CG4.0. We will make sure we work with you to ease your transition - and do keep your comments coming. The new CustomerGauge Community (which launches Dec 2017) will also be a great resource for you to share experiences. \n

Report for abuse
...
CustomerGauge
9/10

Elles thank you for Being my customer succes manager !

Report for abuse
...
CustomerGauge
9/10

Report for abuse
...
CustomerGauge
10/10

Liga is very proactive when it came to helping launch our Enterprise NPS and ensured to keep me aware of things i might otherwise forget.

Report for abuse
...
CustomerGauge
7/10

The most missing part in our project was consulting. We expected to understand risks and know all the possible options to reach our goals. But more often we got information we needed to make the right decision only after problems appeared.

Report for abuse
...
CustomerGauge
9/10

Greg Trudell has been very helpful in ensuring we understand how to use this tool and is great at getting back to us with any questions. Thanks Greg!

Report for abuse
...
CustomerGauge
9/10

Report for abuse
...
CustomerGauge
10/10

Great product and customer support!

Report for abuse
...
CustomerGauge
5/10

Just that the new gauge is more confusing to use, harder to find what I am looking for, harder to navigate the site.

Report for abuse
...
CustomerGauge
10/10

Report for abuse
...
Previous Next
Page 1 of 11