CustomerGauge Reviews

Technology

CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System®. Results are published and analyzed in real-time, using highly customizable and flexible reporting tool making it ideal for global enterprises.

34 public reviews for CustomerGauge
Rating of 8.4
from 0 - 10
51
Net Promoter Score®
Ratings are based on the last 12 months
CustomerGauge
10/10

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CustomerGauge
10/10

This office is Awesome!!

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CustomerGauge
10/10

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CustomerGauge
9/10

Overall we are very pleased with the platform and service, it has become a top 3 initiative within the company.

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CustomerGauge
10/10

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CustomerGauge
9/10

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CustomerGauge
9/10

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CustomerGauge
9/10

Really keen to learn more about the tools full functionality and how I can use this for Account Development Planning and how it can further help with wider customer experience program

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CustomerGauge
8/10

Hi, the personal service was great and I want to rate it with 10. Thanks to Jennifer Peters. Unfortunately there had been problems with technical and HTML practicability of some general but simple wishes. This was the reason why everything needed to be set up again a few days before an important deadline. This caused old and "dangerous" mistakes as well as further correction loops.

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CustomerGauge
9/10

I like very much the fact that we see a real alignment between NPS and sales, when NPS drops we immediately see a drop also in sales.

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