CustomerGauge Reviews

Technology

CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System®. Results are published and analyzed in real-time, using highly customizable and flexible reporting tool making it ideal for global enterprises.

92 public reviews for CustomerGauge
Rating of 8.6
from 0 - 10
58
Net Promoter Score®
Ratings are based on the last 12 months
CustomerGauge
0/10

All of the supervisors and managers make bogus surveys. The only exception is Ramona. It does no good telling the general manager or assistant general manager because they are the ones telling them to do it. I know because Snider has told me to go get receipts and do surveys because we need higher scores.

Report for abuse
...
CustomerGauge
10/10

As you improve, information seems to be more readily accessible in a way that Associates could also see their daily scores , and be motivated.

Report for abuse
...
CustomerGauge
10/10

Great tool to really measure our Guest loyalty. Very fast! Love the new Dashboard and Report Hub! One suggestion would be to create a mobile based app for Apple & Android as an option.

Report for abuse
...
CustomerGauge
8/10

Please consider allowing both positive and negative responses. Now selecting any key points go to negative when could have been positives.

Report for abuse
...
CustomerGauge
10/10

Report for abuse
...
CustomerGauge
10/10

Report for abuse
...
CustomerGauge
10/10

I think the Customer Gauge is a very useful tool that helps us know how our guest are responding to our service. And the feed back that the guest give lets us know what specific areas we need to improve in.

Report for abuse
...
CustomerGauge
10/10

Always impressed with the enthusiasm and passion of the team. Thank you for making what we do so much easier by being so good at what you do!

Report for abuse
...
CustomerGauge
10/10

Working with the CustomerGauge team has been an amazing experience.

Report for abuse
...
CustomerGauge
10/10

The support team responds quickly and are very knowledgeable about the platform. Would definitely recommend!

Report for abuse
...
Previous Next
Page 1 of 10