CustomerGauge Reviews

Technology

CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System®. Results are published and analyzed in real-time, using highly customizable and flexible reporting tool making it ideal for global enterprises.

120 public reviews for CustomerGauge
Rating of 8.6
from 0 - 10
57
Net Promoter Score®
Ratings are based on the last 12 months
CustomerGauge
6/10

We haven't fully adopted the system, so the rating is mostly based on that fact. I can't rave about a product that I'm only partially using. That said, more direction and proactive help from the Customer Gauge team would be helpful.

Report for abuse
...
CustomerGauge
10/10

The one on one time that we receive has always been amazing. It is also nice that you always have calls before launching new initiatives in order to explain them clearly. It would be nice to also have some written materials explaining the basic functionality of the platform to refer back to.

Report for abuse
...
CustomerGauge
10/10

Our account management has been excellent. We are loaded with vendors and CG is by far the most responsive.

Report for abuse
...
CustomerGauge
8/10

Greg Trudell as our CS contact is excellent and very easy to work with. He helped us overcome many product/report related challenges.

Report for abuse
...
CustomerGauge
10/10

I continue to say that we feel at times as if we are your only client. The product is great, the people are even better.

Report for abuse
...
CustomerGauge
10/10

Report for abuse
...
CustomerGauge
8/10

Thanks for having us at your office in Amsterdam. We are ready to make progress in using your tooling for our NPS measurements!

Report for abuse
...
CustomerGauge
10/10

Eliz & the whole team at CG have never been less than 100% helpful & supportive and the product has enabled us to understand more about our customers than ever before.

Comment by CustomerGauge:

Thank you for your feedback! We really appreciate it.

Report for abuse
...
CustomerGauge
9/10

Support is great and the tool is almost fully customizable to our needs.

Comment by CustomerGauge:

Thank you for your feedback, we really appreciate it.

Report for abuse
...
CustomerGauge
7/10

Our projects is being managed and executed very well by Jennifer and your support team responds quickly! I just hope that the products are more flexible and customizable.

Report for abuse
...
Previous Next
Page 1 of 12