CustomerGauge Reviews

Technology

CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System®. Results are published and analyzed in real-time, using highly customizable and flexible reporting tool making it ideal for global enterprises.

42 public reviews for CustomerGauge
Rating of 8.4
from 0 - 10
51
Net Promoter Score®
Ratings are based on the last 12 months
CustomerGauge
10/10

The support received by our Customer Success Manager Eliz is really great. She is very knowledgeable about the tool and if the case is more elaborated, she takes the proper time and resources to find the best solution or answer to my needs. The tool itself is very good but still needs some more flexibility to cases outside the standard offering (e.g. no standard support for anonymous links, need for additional work on back-end to upload historical CES data, permission level for different users, etc).

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CustomerGauge
10/10

Andrew has been great! Very impressed with responsiveness of your team.

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CustomerGauge
9/10

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CustomerGauge
10/10

Hands down the best vehicle for client feedback that I have ever used!

Comment by CustomerGauge:

Thank you! We are very happy to hear that.

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CustomerGauge
5/10

I am only a user of the program and respond to customer escalations. I really enjoy the program but I really wish that the email script that was sent to the customer was a bit more specific on what the customer is responding to. I get our Online order feedback from our customers and many times the customers are taken aback that they get the survey BEFORE they have had their services installed, and they believe that is what they should be rating and must not be clear that they are rating the front line/ website ordering experience. I get these responses regularly.

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CustomerGauge
10/10

It would be helpful if we could sort our representatives by last name first.

Comment by CustomerGauge:

Thank you for your feedback. We have passed this feedback onto our Product Team.

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CustomerGauge
10/10

Jennifer Peters is very knowledgeable and persistent. Which is great a great support to us.

Comment by CustomerGauge:

Thank you!

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CustomerGauge
10/10

Greg has been a pleasure to work with and resolved any issue I had in a timely manner. Overall, it has been a smooth and easy process that will add tremendous value to our company

Comment by CustomerGauge:

Thank you!

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CustomerGauge
10/10

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CustomerGauge
10/10

This office is Awesome!!

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