CustomerGauge Reviews

Technology

CustomerGauge is a software-as-a-service platform that helps clients improve and monetize the customer experience.

The system automatically measures and analyzes feedback, reduces churn through close-loop tools, and helps retain customers using the industry-standard metric Net Promoter System®.

155 public reviews for CustomerGauge
Rating of 8.7
from 0 - 10
58
Net Promoter Score®
Ratings are based on the last 12 months
customergauge
9/10

Brian Yen is responsive and helpful in resolving matters quickly.

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customergauge
10/10

I have always been happy with the product and its evolution. I am now much more engaged with CustomerGauge following the introduction of Rika as our business success partner.

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customergauge
10/10

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Andrew is wonderful to work with. He is a prompt, supportive and excellent partner to HRB!

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Great service when we went to implement and Adam as still as responsive as he has always been. He is always friendly and approachable and stays up to date with NPS trends.

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Absolutely have loved working with Genroe & the CustomerGauge team. They have been very supportive, above and beyond compared to any other business I have ever worked with. We've considered Adam Ramshaw as someone where it would always feel like we are his number 1 priority, with his availability and solutions second to none.

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customergauge
10/10

The Customer Gauge platform is great, it enables us to manage our NPS across the whole business.

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I am very happy with the tool and CG has played an important role in our CX improvements since 2016. Since 2018, I took up the role as Customer Success Specialist and hoped the CSM would act more as a partner in my start-up period. I do think he did his best and also him being in the US did not help with the time difference.

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customergauge
8/10

Would appreciate more proactive suggestions on continually improving what we do and sharing best practices of other companies

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