CustomerGauge Reviews

I think that our own internal restricted ability to drive the multiple use cases utilising the CG platform has prevented us for exploiting these features. The CG team are always responsive and supportive, I particularly enjoyed the engagements with Cary as it always topped up our energy. Referrals are the best measure of CX success, I am moving to another organisation next week and will be looking to introduce CG into their CX program. Janis has my contact details.

Great collaboration with Customer Gauge team - always ready to support with speed and quality.

The engagement is excellent, and you always make sure we improve and get the most benefits out of CustomerGauge.

Hey, this just happened yesterday that the platform just changed and the old export is retiring. For me, it is OK but for many non tech savvy OpCo's - this requires training and change management. It has been couple of times that new functionalities are released and we are not aware (which is going better now), I knew about the new export but not the fact that old export will be retiring. We have a HUGE program with wide variety of usages, it is not easy to make such changes as it can affect reporting on OpCO's end. what I like is that we can brainstorm together and you are accomodating to our needs.

1) GaigeAI is great!! 2) Simplicity of the platform. We have just onboarded a lot of additional users. The design of the platform makes it easy. 3) Always great answers (quality) from the support team in a timely manner 4) Great and responsive account management

Thank you for continuing to support our customer journey, always suggesting ways to improve and push us forward

CG methodology and VoC AI solutions are the best in the market and we truly value the partnership we've been building over the years with CG Account Management, Support, Product, Academy and Account Services

Fortunately we don\'t have many issues however staff always go above and beyond in a timely manner when I do need assistance.