CustomerGauge Reviews

Technology

CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System®. Results are published and analyzed in real-time, using highly customizable and flexible reporting tool making it ideal for global enterprises.

124 public reviews for CustomerGauge
Rating of 8.6
from 0 - 10
57
Net Promoter Score®
Ratings are based on the last 12 months
CustomerGauge
9/10

Great platform! - However, it would be nice if you could provide more case materials or guides on how to build effective campaigns. Both relationship and transactionals.

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CustomerGauge
10/10

Despite of the constant change of CSM, the company still manages to keep some standard quality on the service provided.

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CustomerGauge
7/10

currently the process has been quite passive. I discovered issues myself and report to CG and wait for it to be resolved. it could be great if there is a bit more proactive communications. fx help us review our data structure and let me know where the issues are before they become issues. instead of me discovering them myself afterwards and send for correction.

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CustomerGauge
8/10

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CustomerGauge
6/10

We haven't fully adopted the system, so the rating is mostly based on that fact. I can't rave about a product that I'm only partially using. That said, more direction and proactive help from the Customer Gauge team would be helpful.

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CustomerGauge
10/10

The one on one time that we receive has always been amazing. It is also nice that you always have calls before launching new initiatives in order to explain them clearly. It would be nice to also have some written materials explaining the basic functionality of the platform to refer back to.

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CustomerGauge
10/10

Our account management has been excellent. We are loaded with vendors and CG is by far the most responsive.

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CustomerGauge
8/10

Greg Trudell as our CS contact is excellent and very easy to work with. He helped us overcome many product/report related challenges.

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CustomerGauge
10/10

I continue to say that we feel at times as if we are your only client. The product is great, the people are even better.

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CustomerGauge
10/10

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