CustomerGauge Reviews

Technology

CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System®. Results are published and analyzed in real-time, using highly customizable and flexible reporting tool making it ideal for global enterprises.

74 public reviews for CustomerGauge
Rating of 8.6
from 0 - 10
58
Net Promoter Score®
Ratings are based on the last 12 months
CustomerGauge
9/10

Thank you for all your nice and hard work for developing new deautures and listening to our wishesband questions ! And especially for Jennifer thnx for your support I know you have been very busy while managing your and Elles accounts Thumbs up!

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CustomerGauge
10/10

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CustomerGauge
6/10

visually inconsistent. A redesign and rethinking of UX is in place here. I cannot find what I'm looking for most of the time

Comment by CustomerGauge:

Thank you for the feedback - we care deeply about the User Experience. We will reach out to you and find out more to understand your points.

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CustomerGauge
9/10

Andrew has been wonderful to work with on our account. I have complete confidence that when an issue or new requirement is identified, Andrew will respond quickly with options to solve.

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CustomerGauge
8/10

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CustomerGauge
6/10

Though I have faith in the system I do not have the feeling I completely 'own' the system and that I can retrieve the results from the reporting tool and dashboard that I would like to have. The system also is limiting me in ways how I woul;d like to present the results. I feel I have to adjust to the system and the system doesn't meet my needs completely. A more extensive and more detailed support probably would help in making the reporting more useful and understandable.

Comment by CustomerGauge:

Thank you for your comment! As already discussed, we look forward to addressing all your concerns and questions in our upcoming meeting in person.

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CustomerGauge
9/10

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CustomerGauge
10/10

I really appreciated the support I received to design and to launch the campaign, and also the guidance for the follow-up and the next steps.

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CustomerGauge
9/10

Like the ease of use of the system and easy to read results

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CustomerGauge
10/10

CustomerGauge has been the right platform to support our company focus on patient experience.

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