I think this program is a great way to show NPS...and training on the system is wonderful. With the system you can show them each step and break it down for them. Wonderful tool this is.
Comment by CustomerGauge:
Thank you for your feedback! We are very pleased to hear that.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by CustomerGauge:
Thank you for your feedback! We are very pleased to hear that.