CustomerGauge Reviews


CustomerGauge is a software-as-a-service platform that helps clients improve and monetize the customer experience.

The system automatically measures and analyzes feedback, reduces churn through close-loop tools, and helps retain customers using the industry-standard metric Net Promoter System®.

173 public reviews for CustomerGauge
Rating of 8.3
from 0 - 10
Net Promoter Score®
Ratings are based on the last 12 months

I am very happy with the tool and CG has played an important role in our CX improvements since 2016. Since 2018, I took up the role as Customer Success Specialist and hoped the CSM would act more as a partner in my start-up period. I do think he did his best and also him being in the US did not help with the time difference.

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