CustomerGauge is a software-as-a-service platform that helps clients improve and monetize the customer experience.
The system automatically measures and analyzes feedback, reduces churn through close-loop tools, and helps retain customers using the industry-standard metric Net Promoter System®.
I am very happy with the tool and CG has played an important role in our CX improvements since 2016. Since 2018, I took up the role as Customer Success Specialist and hoped the CSM would act more as a partner in my start-up period. I do think he did his best and also him being in the US did not help with the time difference.