Recently we are receiving a lot more assistance with CG, which is very positive. Where I\'m downgrading CG to a 7 is because you have to be pretty expert to know how to use lots of the features. Many things aren\'t intuitive or just not available.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.