CustomerGauge Reviews

I\'m pleased with the CG platform and how it\'s changed the CX in the business. We use CG for the following: *National Associate recognition program based on NPS results *National CX scorecard *Enhancing training and opportunities for our front-line staff Additionally, Monte is a great AE and is super supportive through each stage of evolving the way we use CG. Thank you for making my role a lot easier.

The ongoing support continues, great to have Janis on board too with monthly Zoom calls demonstrating new areas to focus on in order to further improve our Customer Experience program

I wanted to take a moment to provide some feedback on your reporting. While I appreciate the depth of information that is provided, I must say that the current format is not very appealing. In today\'s fast-paced business world, it is essential that data is not only informative but also presented in a visually appealing and easy-to-digest format. Unfortunately, the current format of your reporting does not meet this standard. I understand that creating visually appealing reports can be challenging, but it is crucial to keep up with the latest trends and technologies to ensure that the data is presented in a way that is both informative and engaging. This will not only make it easier for us to understand the data, but it will also help us to make more informed decisions. I hope that you will take this feedback into consideration and work towards creating more visually appealing reports in the future. Thank you for your continued support.

It has been a great journey to be working with CustomerGauge for the past 5 years. Wishing you all the best in the future and many more years of good relations with Eaton.

From the start the reason for choosing CG has been your involvement in our program. That continues with multiple initiatives, e.g. the benchmarking reports. Part of the success of our program can definitely be attributed to CG.