CustomerGauge Reviews

Technology

(402 public reviews)
Rating of  8.9  from 0 - 10

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Great CSM support. Quick response on support tickets. Great training portal accessible from within the tool. Tool is simple and easy to introduce to new users.

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continued support from the team thank you

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I\'m pleased with the CG platform and how it\'s changed the CX in the business. We use CG for the following: *National Associate recognition program based on NPS results *National CX scorecard *Enhancing training and opportunities for our front-line staff Additionally, Monte is a great AE and is super supportive through each stage of evolving the way we use CG. Thank you for making my role a lot easier.

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The ongoing support continues, great to have Janis on board too with monthly Zoom calls demonstrating new areas to focus on in order to further improve our Customer Experience program

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I wanted to take a moment to provide some feedback on your reporting. While I appreciate the depth of information that is provided, I must say that the current format is not very appealing. In today\'s fast-paced business world, it is essential that data is not only informative but also presented in a visually appealing and easy-to-digest format. Unfortunately, the current format of your reporting does not meet this standard. I understand that creating visually appealing reports can be challenging, but it is crucial to keep up with the latest trends and technologies to ensure that the data is presented in a way that is both informative and engaging. This will not only make it easier for us to understand the data, but it will also help us to make more informed decisions. I hope that you will take this feedback into consideration and work towards creating more visually appealing reports in the future. Thank you for your continued support.

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