|
Adam Dalzell
9/10
|
The only piece of feedback I have is regarding the reporting on individual drivers. There is currently not a widget that combines primary and secondary drivers. As drivers are vital for understanding our customer feedback, it would be beneficial to create one that combines both.
|
Luke Minton
6/10
|
Genroe is fantastic. In particular, Adam and Muhammad. Muhammad can be available at the drop of hat for ad-hoc support, and he provides excellent support.
|
Joni Mchugh
10/10
|
Monte is truly a partner for Sphera. We appreciate his knowledge, his kindness and his dedication to our account.
|
Marianne Molgaard
10/10
|
Great CSM support. Quick response on support tickets. Great training portal accessible from within the tool. Tool is simple and easy to introduce to new users.
|
Carla Lestinho
10/10
|
I\'m pleased with the CG platform and how it\'s changed the CX in the business. We use CG for the following: *National Associate recognition program based on NPS results *National CX scorecard *Enhancing training and opportunities for our front-line staff Additionally, Monte is a great AE and is super supportive through each stage of evolving the way we use CG. Thank you for making my role a lot easier.