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Greg D
10/10
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Brian is the best. Great partner for our business. Superior customer service. Only thing that's a negative is responsiveness from product. I NEED to be able to have the fire "change" field for reporting, and have been let down on that.
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Shelley Gonzalez
10/10
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Our Customer Success Team has been wonderful! They are always responsive and more than willing to help.
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Marianne M
9/10
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We have made quite a few changes during the past 2 years, and we have benefited from training and support from CustomerGauge during this journey. The latest training in Vienna was excellent, and will help us to move to the next step on our journey
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Scott M
6/10
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Would like a better way for people to complete survey, get many comments from people that they are nervous clicking a link in an email. Would like an automated way of summarizing comments by themes
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David A
9/10
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The CG team has been a core partner for us since our push into formalizing our NPS structure. We appreciate their diligence in helping us through the operational differences that healthcare brings. We look forward to having them grow as we grow.
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David Schekoske
10/10
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Have enjoyed working with Genroe for a number of years now. And have definitely learnt a lot through this journey from their expertise.