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Kristen Grisham
10/10
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Ryan Hall and Brandon Key are extremely helpful resources and key to the successful launch of our surveys
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Emma B
10/10
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I have worked with Ryan Hall a few times for the last couple of months and I could not ask for anyone better to work with. He always responds to me in a timely manner and is very knowledgeable. I can always rely on him to help me with any urgent issues I might have and for that I am appreciative.
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Jerome S
10/10
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Survey logic is limiting. We really need additional NPS questions and more question logic. User access to alerts is limiting. Report and Dashboard creation is cumbersome due to lack of features like Saving favorite widgets and adding to other reports. No bread crumbs as you configure widgets to save time when wanting to recreate them in other reports. Limited filters in widgets and reports. many do not allow filtering by results.
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Scott H
10/10
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CustomerGauge has become an essential part of our customer experience program and a platform that I interact with on a daily basis. The level of customer support/service is great, and our CSM Ryan Hall has been outstanding - we really appreciate the responsiveness and solution collaboration, often on short notice.
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Gemma Beddow
9/10
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Learning more about what the platform can offer for our business, really want to focus on the areas we can start to now improve and change