CustomerGauge Reviews

Technology

(287 public reviews)
Rating of  8.7  from 0 - 10

Ryan Hall used to be our CSM he was awesome. When he left, CG made the decision to move away from a dedicated model and offer a pool of people/que. When I first selected CG as our VoC platform, a big portion of it was the technology however with time it quickly evolved to more about the relationship we had with Ryan, the level of service he provided and his ability to know everything about our company to help us drive to our long term CX strategic vision. Please consider moving back to the dedicated CSM model, it is everything when it comes to delivering an exceptional experience and becoming the brand your customers can not live without. I do not feel confident I have that partner at CG running along side, keeping us on point to achieving all of what sold us on selecting CG in the first place including monetizing the sentiment of our customers.

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Fast and efficient support always.

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You need notifications when there are errors and an easy way to push a record again after the error is resolved. Need to improve the scheduling feature to allow for days of the week.

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Continue to help us showing the VALUE we can get from NPS improvement and enable the FMCG benchmark per country

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Brandon Key and Ryan Hall have been awesome. Both are really good people and they have made the experience fun while still giving us good direction and support. Very appreciative of these two gentlemen.

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We need to make the Arabic language available on the users\' interface

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Daniel Tabrizi was amazing to work with!

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Working with my account team, Daniel and Cary, make our lives easier at H&R Block Canada. Daniel provides day-to-day support within our business strategy and is very valuable to us and prompt to attend. Cary is a wealth of promise and knowledge, providing our business with intelligent insights and recommendations. Great company, excellent account management and fantastic service!

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