CustomerGauge Reviews

Technology

CustomerGauge is a software-as-a-service platform that helps clients improve and monetize the customer experience.

The system automatically measures and analyzes feedback, reduces churn through close-loop tools, and helps retain customers using the industry-standard metric Net Promoter System®.

158 public reviews for CustomerGauge
Rating of 8.6
from 0 - 10
54
Net Promoter Score®
Ratings are based on the last 12 months
customergauge
10/10

We have been dealing with CG for some years now and have had a number of contacts there. However, each Customer Success Manager we have had has been overwhelmingly helpful and supportive. The platform is generally excellent and easy to use. I would not hesitate to recommend Customer Gauge to others.

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Great product, great service, great company, led by great people - well done guys! Keep doing what you are doing.

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customergauge
8/10

Dave is been great on supporting us - we have so many different surveys and he has the patience to walk us through with the million questions we have! Thanks, Dave!!! I would say that the only improvement I see now is on the Customer Gauge tool - it would be great to be able to restrict filters for different users and also to have a restriction depending on the number of responses for non-anonymous surveys - for example, in case we have less than 7 responses the data is not visible to avoid breaking the confidentiality of the anonymous survey. We have been discussin this with Dave, so he can give more insights if needed!

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customergauge
9/10

Brian Yen is responsive and helpful in resolving matters quickly.

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customergauge
10/10

I have always been happy with the product and its evolution. I am now much more engaged with CustomerGauge following the introduction of Rika as our business success partner.

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customergauge
10/10

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Andrew is wonderful to work with. He is a prompt, supportive and excellent partner to HRB!

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Great service when we went to implement and Adam as still as responsive as he has always been. He is always friendly and approachable and stays up to date with NPS trends.

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Absolutely have loved working with Genroe & the CustomerGauge team. They have been very supportive, above and beyond compared to any other business I have ever worked with. We've considered Adam Ramshaw as someone where it would always feel like we are his number 1 priority, with his availability and solutions second to none.

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