Royal Mail said they tried to deliver, when they didn\'t. So my blind was slightly delayed. Not a huge issue. I would prefer that my order arrived with a paper invoice so I didn\'t have to print the PDF one, but most companies seem to have given up on printed receipts / invoices!
|
Tony Fidoe
2/10
|
Blinds not very good quality compared to previous Velux blinds. Instructions impossible to follow and I’m an engineer who follows product manuals & drawings on a daily basis. If they don’t make any sense to me, then there’s is no hope for any one else :(
Customer Service representatives are great, polite, helpful and friendly, very helpful. Product whilst not cheap is of excellent quality and really quick and easy to fit. Delivery service was a disaster. 4 failed attempts, with no update to Velux or customer upon failed delivery. Incorrect information on the tracking (said we refused the delivery, when the driver didn\'t even get down the road). No resolution available aside from \"your customer just has to wait\". Item was over a week delayed, packaging was damaged on arrival. Delays and inconvenience was made up for by excellent customer service on the phone.