We purchased the telescopic pole and adaptor (ZOZ 805) for manual operation of the blinds but the latter don\'t function very well as the pole doesn\'t appear to catch it sufficiently. Also the installation instructions could add that the side frames are a lot easier to fit if the Velux window is open, as there not a lot of manoeuvrability...
Unfortunately the package was badly damaged on receipt but luckily the contents were ok. Dissapointed that I had to replace a complete blind when it was just a broken string.
Hi, happy with the product though we haven’t fitted it yet. Re: the website, I found it difficult to select the colour of the blackout blind we choose, eventually just defaulting to the white. However, my main issue was with your delivery service. I waited in for Parcelforce to deliver on the promised date. After no show found a tracking note saying couldn’t locate address ( honestly, we’re not too hard to find). It was extremely difficult to to contact them and when I did their customer service wasn’t particularly helpful. Eventually the redelivered to a post office and we collected from there. Not a good experience.
I needed individual help in choosing which product and then a lot of help in programming it. The customer service team were amazingly patient and helpful.
Dispatched and arrived quicker than expected, fitt instructions could be improved but worked it out quickly.