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P
5/10
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Blinds were sent separately to brackets but I wasn’t informed that brackets would follow several days later. So took old blinds down and disposed of them the day before new blinds were delivered. Only to discover I couldn’t fit new blinds so had no blinds in bedroom for several days. I would have removed the old blinds just before the brackets arrived had I been informed of this! Discovered that one blind was slightly damaged and the other blind was detached from the motorised mechanism and I have no idea how to connect it.
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B
10/10
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I wish that I had spoken to a Customer care agent prior to making my order as I found the codes misleading and ended up with the wrong sized blind. On phoning, the young lady I spoke to was most helpful, she fully explained the blinds I needed and arranged a collection of the one sent, a credit to you!
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J
10/10
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Amazing product and was amazed how easy to fit.10 mins per blind and we love them.Don’t buy comparisons.Buy direct from Velux and get a brilliant product.
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M
3/10
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Using the online service for blinds, I was allowed to order and pay for a product that i was later informed Velux didn't have in stock at the time, but then Velux still sent me a different version. I now have to repackage and send back.
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M
10/10
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Great service. Love the quality of the product. I am a very happy customer. It was everything and more.
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Dr Carol Cobb
10/10
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The development of products that allow older customers to mend and upgrade their existing product purchases so successfully and easily is great. We replaced 25 plus year old glass with modern double glazed units ourselves and the new blinders are easier to fit and good quality.