Your front desk asked for $300 for the visit. I am a physician and own a private practice myself. I knew my deductible was met. I told her to check again and when she checked, she realized I was right. I was not happy that she just asked for $300 without even checking my benefits.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
