Legacy ER & Urgent Care pioneered the dual ER & Urgent Care healthcare model in 2008. Now Legacy's 6 North Texas care locations provide patients instant access to a full-service emergency room with the opportunity to only pay for the level of care needed. Legacy has become the nations leading healthcare customer service company and is in the top 1% of all global retailers.
Over 80% of the 100,000+ patients we treat every year are billed at urgent care levels, saving over $30M annually in unnecessary ER bills. Legacy has a dedicated ER staff trained in customer service which means quality human to human care. Imagine that; a new standard in healthcare is here.
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About Net Promoter®
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
