Kuoni (UK) Reviews

Travel

Kuoni is Britains best luxury travel and tour operator featuring luxury holidays, escorted tours and safaris all over the globe. Since 1906, we’ve been travelling the world with a sense of adventure and today our expertise and knowledge span an amazing 80 countries. We put customer service at the heart of everything we do, to offer you exceptional service and tailoring an authentic holiday that’s right for you.

15932 public reviews for Kuoni (UK)
Rating of 9.5
from 0 - 10
85
Net Promoter Score®
Ratings are based on the last 12 months

Your Southampton branch was very helpful and attentive. When it came to choosing a travel agent, I remember using Kuoni when I was working for Alitalia in London.

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Many years ago we were fortunate to go to the Maldives and had a great experience with Kuoni. When we unexpectedly had the opportunity to go back to the Maldives again we didn't hesitate to go through Kuoni. The member of staff at your Bluewater shop was friendly & helpful. We had a budget of £8000 & when she advised us that we could have our dream holiday for £7800 approx. we were delighted. When she was processing the booking she admitted she made a mistake and it was now over £9000! We were so disappointed but decided to book it as we had now had our hearts set on the holiday. When we went home and obtained an on line quote from your website for exactly the same holiday we discovered it was considerably cheaper than what we had booked in store. We contacted the Bluewater store and they looked into it. They advised that the booking had been entered incorrectly (apparently she had booked us 2 rooms which we had not requested). The new total cost was still more than what we had been quoted on line a few hours earlier and the store refused to match this price. This has ruined our experience. This is an abridged version of events as it took several calls and numerous emails to resolve (unsatisfactorily).

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The service we get from your Cabot Circus branch is exceptional. We have been travelling with Kuoni since 2002 which speaks for itself

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Lucy was very patient

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Very helpful, knowledgeable staff

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Gemma made us feel really important and gave us lots of ideas about our honeymoon. We are really excited.

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Samuel was very professional and it was a pleasure to book a holiday with him. Prompt reply’s to e nails and questions, unusual in the IK.

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