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Marieke D
9/10
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Jennifer is a pro! She knows what she's talking about, very quick in her response and puts her self in our shoes. On the integration part we experienced several issues which have taken quit a lot of time to resolve. Partly because of our own fault, but next to that I would like to see a more pro-active attitude to solve issues.
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Johanneke B
9/10
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Thank you for all your nice and hard work for developing new deautures and listening to our wishesband questions ! And especially for Jennifer thnx for your support I know you have been very busy while managing your and Elles accounts Thumbs up!
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Christophe V
6/10
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visually inconsistent. A redesign and rethinking of UX is in place here. I cannot find what I'm looking for most of the time
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Emily B
9/10
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Andrew has been wonderful to work with on our account. I have complete confidence that when an issue or new requirement is identified, Andrew will respond quickly with options to solve.
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Martin Mol
6/10
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Though I have faith in the system I do not have the feeling I completely 'own' the system and that I can retrieve the results from the reporting tool and dashboard that I would like to have. The system also is limiting me in ways how I woul;d like to present the results. I feel I have to adjust to the system and the system doesn't meet my needs completely. A more extensive and more detailed support probably would help in making the reporting more useful and understandable.
Comment by CustomerGauge:
Thank you for your comment! As already discussed, we look forward to addressing all your concerns and questions in our upcoming meeting in person.
Comment by CustomerGauge:
Thank you for the feedback - we care deeply about the User Experience. We will reach out to you and find out more to understand your points.