Mateo was PHENOMENAL!!!! WOW- never had this type of treatment at an ER before. I had to get moved to a hospital for a appendectomy, and he was so kind and made me feel calm about the whole ordeal as well as followed up the next day and asked how I was doing. He is just phenomenal. The lady who did my CT and the one who did my ultrasound were also great. And the doctor was great. The lady up front was so friendly and helpful upon my arrival. She could tell I was uncomfortable standing and she got me a wheelchair.