We love Legacy, have been using them post doctors office hours for awhile. Suppose to go to CareNow with our insurance, but hands down pay slightly more to come here. Every time they have been efficient, friendly, and knowledgeable. Thank you for providing wonderful care
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
