Legacy ER & Urgent Care Reviews

The doctor told me a treatment plan at the beginning of the visit: my shoulder was dislocated and I was in immense pain and she said she would sedate me and try to get it in place and if she couldn’t then the orthopedic doctor would come to Legacy ER and help her get it back in place. However after she started and I consented to the procedure, the treatment plan completely changed. I was never sedated, and my shoulder was not put back in place. She didn’t bring in the orthopedic doctor like she said she would to try again or anything either, and my IV was pulled out of my hand without my consent, the nurse told me I was leaving “against medical advice”, even though I had no say in the matter, and I was told to go find care elsewhere. Legacy ER did not treat my shoulder like they said they would, they simply got my signature for consents for what they SAID they were going to do in order to get my money, but never actually followed through on what they said would be done. Waste of time and money! And I had to then go to another ER to get my dislocated shoulder put back in its place even after the time I was at Lagacy, because your nurses and doctors were incompetent and failed to carry out the treatment plan they had prescribed. Even after I followed up and asked for the orthopedic doctor to come in like the doctor had told me would happen, I was refused care and told that “she changed her mind and won’t be having him come to help me anymore”. Stupid. These people failed to treat a limb-threatening injury, failed to treat my pain, and only wanted my money. When I then had to go to another ER in order to get my shoulder put back in place, they were in shock that your ER would fail to treat its patient (me). Thank you for nothing!

Both the nurse and doctor were really great. We were in/out within 30 minutes which was amazing. Thanks again!

Doctor was great

The staff was really quick to help me when I had a prescription issue at CVS. They called immediately and resolved the issue.

Wonderful staff & doctor

I was in from out of state and felt very comfortable with the care I received especially from the front desk and nurse. Also happy about the early hours and the minimal wait time on a Sunday morning.

Visiting from out of town. Online registration made process streamlined and front desk staff was happy and not just transactional in our interaction.

Thank you for such great care. My greatest reason for going to Legacy is the way each person is treated with respect and concern.