Very pleased with the process. One small comment would be the Voyager package (lounge and parking) was mentioned after we had booked. Lounge was given free of charge at booking but would have liked the opportunity to get parking for free as well (a bit cheeky I know).
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.